1. Overview
WirelessWave Internet (“WirelessWave,” “we,” “us,” or “our”) operates wirelesswaveinternet.com as an authorized reseller of home internet, fiber, cable, and 5G home broadband plans in the United States. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, request a quote, check service availability, sign up for updates, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the site.
2. What we collect
We collect information you provide directly and information collected automatically.
Information you provide
- Contact details: name, email address, phone number, and mailing address when you fill out an availability or contact form.
- Service address: street address, apartment or unit number, city, state, and ZIP code so we can check which providers and plans serve your location.
- Communication preferences: whether you opt in to receive emails, SMS updates, or marketing messages.
- Inquiry details: any notes, budget, preferred speed tier, or move-in date you share with us.
Information collected automatically
- Device and browser data: IP address, browser type, operating system, device type, and screen size.
- Usage data: pages visited, links clicked, time spent on site, referral source, and search queries that led you to us.
- Location data: approximate location derived from your IP address to help surface locally available plans.
3. How we use your information
We use the information we collect to:
- Check broadband availability at your address.
- Match you with internet plans, bundle deals, and promotions from our partner providers.
- Respond to your questions and process service requests.
- Send transactional messages such as order confirmations, appointment reminders, and billing-related notices.
- Send marketing communications if you have opted in, which you can unsubscribe from at any time.
- Improve our website, content, and user experience through analytics and feedback.
- Detect and prevent fraud, spam, and abuse.
- Comply with legal obligations and enforce our terms.
6. Your choices and rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information, subject to legal exceptions.
- Opt out of marketing emails and SMS messages.
- Limit the use of sensitive personal information, where applicable.
To exercise any of these rights, contact us using the information in the “Contact us” section. We will verify your identity before processing sensitive requests.
7. Data security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. This includes encryption in transit, access controls, and regular review of our service providers. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Children's privacy
Our website is intended for users 18 years of age or older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it promptly.
9. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.
10. Contact us
If you have questions about this Privacy Policy or how we handle your information, please visit our Contact page or write to us at the address listed there.